What is a referral?
The needs of clients are often complex. Many clients need specific or specialist help, which no one individual or organization can provide. Access to appropriate, comprehensive Service provision can best be achieved through effective referral amongst agencies.
Whether referring to, from or within an Adult Guidance Service, referral offers a bridge linking the individual client needs to the appropriate Service provider.
What makes a good referral?
The best referrals come from people who understand what guidance is. The success and effectiveness of referrals depends upon whether or not the person making or accepting the referral has a clear understanding of the factors outlined below:
- Role and Remit of Guidance Service and what it provides, for example - up to date information, educational guidance, career guidance, group work and 1-1 guidance counselling provision;
- Expectations of the guidance process, what it can achieve and what its limitations are;
- Boundaries in relation to work with clients, within the Service and in relation to other agencies and service providers;
- Target groups - specific groups identified for the provision of service, for example the unemployed, those who left school early etc.
- Client / Guidance counsellor - guidance counsellor and client agreement about the type of referral being made and the reasons for the referral.