Outreach Resource Centre
Guidance counsellors and adult guidance information officers are often required to work in a number of different outreach centres. Guidance staff may have access to a Resource Centre, where they are given permission to leave guidance information materials for clients or potential clients, using that Centre.
The space and facilities on offer will differ from area to area. There may be a large designated space which is staffed by the Guidance Service at a particular time on a regular basis. There be a very small space on offer, which is not staffed but information and materials are provided and replenished on a regular basis or just a noticeboard space.
When setting up a space for guidance information and resource materials, you may wish to consider the following:-
- a user friendly area which has up to date information relevant to target groups and the general public;
- materials and notice boards in accessible units so that clients can freely browse;
- clearly displayed notices or brochures which highlight the contact details for the Guidance Service
- times and dates when the resource centre is staffed (if it is so staffed);
- a secure box in which clients may leave requests for guidance information;
- times and dates when 'the requests query box' is responded to;
Designated Outreach Meeting Room with Small Resource Library
The Resource Centre may also be the room where guidance counsellors meet their clients. If this is the case, consider the following:-
Here are some guidelines on maintaining confidentiality and privacy during meetings with clients:
- ensure that there is a ‘meeting in progress’ sign on the door when engaged in guidance counselling with a client;
- where rooms are shared, ensure that there is a system for rostering or booking rooms in advance for meetings;
- keep client files and records secured in locked filing cabinets;
- put your telephone on silent mode when meeting clients so as to avoid interruptions.
Having a notice board to display relevant information will help raise the profile of the Service. This should be located in an area, which has a lot of people passing through. A good idea is a lockable, glass fronted notice board which can regularly be updated with relevant information.